Delivery & returns

Delivery delay

Currently, it takes only five days to receive your Atelier TUFFERY order.

When demand is a little stronger, we will indicate the delay to you at the time of ordering. This should not exceed 15 days.

When the product is out of stock, you can still order it. A maximum of four weeks will be necessary to manufacture your entire order and send it to you.

Delivery options

We currently offer two types of delivery: Colissimo (French post office) delivery to your home or Colissimo (French post office) delivery to a pick-up point, according to your availability.

Shipping cost

Mainland France :
To the total price including VAT of the items added to your basket on the website, €4.50 (four Euros and fifty cents) will be added for a shipment of a maximum of 3 articles. If a higher number of items are ordered, more than one package will be required and consequently there will be an additional cost of €4.50 per package of 3 items maximum.

Europe (Member States of the European Community) and France’s Overseas Departments and Territories :
To the total price including VAT of the items mentioned on the website, €15 (fifteen Euros) will be added for shipping a maximum of 3 articles. If a higher number of items are ordered, more than one package will be required and consequently there will be an additional cost of €15 per package of 3 items maximum.

For all other countries to which we can deliver :
To the total price including VAT of the items mentioned on the website, €20 (twenty Euros) will be added for shipping a maximum of 3 articles. If a higher number of items are ordered, more than one package will be required and consequently there will be an additional cost of €20 per package of 3 items maximum.

 

For more informations, please check our FAQ.

 

 

Exchange delay

You can exchange your goods within 14 days from the receipt of your parcel. 

The shipping boxes close easily, so simply put the garment inside and send it to the Atelier for an exchange or a refund. 

Exchanges and returns of items in the Tailleur (Tailored) range are covered in full by Atelier TUFFERY. These items are always sent with a return label, to ensure you can change size at no cost. 

For the other ranges (Original and Artisan), just send us the item that does not suit you and we will send you a new size, free of charge. 

Refund

To exchange an item, you will have to send us the jeans at your expense at – Atelier Tuffery, ZA St Julien du Gourg 48400 FLORAC – and we will take responsibility for sending you the new size free of change.

If the item you want to change is in the Tailleur (Tailored) range, a return label will have been attached to your order and can be used to return the product to be exchanged for free.

If you want a refund, you will have to return the jeans at your expense. Don’t hesitate to drop us a line with your parcel telling us about your experience and the reason for your request for a refund.

For more informations about exchange and refund, please check our FAQ.