FAQ

Atelier TUFFERY’s requirement for beautiful materials demands high-quality denim fabrics, ranging from raw organic cotton cloth through to selvedge denim, and including cotton-silk mixes. The selected fabrics come from France, home of the Nîmes fabric which gave its name to denim (in French, de Nîmes means from Nîmes!), Spain and Italy. The latter gave us the word jeans, because the fabric was produced in Genoa (known as Gênes in French).

Always in search of excellence, Atelier TUFFERY is constantly looking for fabrics that stand out for their composition, their origin or the artisans who weave them.

Labels are genuine leather and rivets are in copper, easily recognised since they carry the company symbol of three scissors.

Essentially, the secret of the comfort of Atelier TUFFERY jeans lies in the cutting stage, which is made with the help of the famous big scissors, handed down from generation to generation by the family’s master tailors. Atelier TUFFERY works with cardboard patterns, a traditional technique which has been retained to enable hand-cutting of the fabric for the various pieces which make up the jeans. The fabric is marked with mineral chalk and the pieces assembled, giving birth to unique creations across the years.

Atelier TUFFERY jeans can be easily identified by their particularly high standard of finish, which guarantees garments that reflect the company’s tradition of quality. Pieces are sewn by hand in Florac, France, by master tailors trained by the heirs of this traditional skill, which is now part of France’s artisanal heritage.

Yes, all of the items on sale on our website are designed, cut, sewn, assembled and washed in France! To remind us of this, all Atelier TUFFERY jeans include a belt loop carrying a red, white and blue braid, a reminder of French pride in our craftsmanship. Because this savoir-faire in French jeans, handed down from generation to generation, is unique in France, Atelier TUFFERY has been awarded the prestigious Entreprise du Patrimoine Vivant label (a ‘living heritage company’), highlighting the excellence of its craftsmanship.

Atelier TUFFERY is proud to display the prestigious label it received from Entreprise du Patrimoine Vivant (a ‘living heritage company’). It shares this logo with the largest traditional French fashion houses, which is a tribute to their inimitable French savoir-faire and their demand for quality across the ages.

It’s a little company secret…The pocket is still in two parts on men’s trousers and is a signature of Atelier TUFFERY’s finishing touches. It’s also the best way to authenticate genuine Atelier TUFFERY jeans. It recalls the usefulness of the company’s jeans, which were originally items of workwear, and reminds us of the company’s innovative, avant-garde spirit which led to the development of these two-part pockets, which meant only the lower pocket needed to be replaced in pockets worn out through the carrying of tools and other bits of hardware.

Once made, all of our jeans are sent to a specialised factory in Le Mans, which rinses and prepares the trousers according to the desired visual effect. This is a real craft using specific techniques. Atelier TUFFERY conducts its washes in an ecological and responsible way in France. All this is done in compliance with the environmental and societal standards in force, monitored by certified auditing firms and the French authorities. We also often visit our partner in Le Mans to maintain control over this important phase of the manufacturing of our denim clothing.

You will discover the name of your master tailor-clothier on the small spool of thread which accompanies the jeans we send you.

Behind every Atelier TUFFERY item, there is a man or a woman, at the forefront of their craft, who put all the necessary care and attention possible into making your garment.

To ensure this savoir-faire never disappears and can continue to dress future generations of men and women in denim, Atelier TUFFERY pays particular attention to the training of its future master tailor-clothiers. The transmission of this unique know-how is provided internally, during a long training process. Today, every couturier has all the manufacturing secrets for each garment that comes out of the workshop and perpetuates the tradition of quality, which stretches back to 1892, for the centuries to come.

At Atelier TUFFERY, you can find your favourite designs from one year to another. Because producing timeless, sober, elegant and durable jeans is deeply ingrained in our values, the collections are always available from one season to another, accompanied by new designs or new colours.

Yes! At Atelier TUFFERY, there are no winter fabrics or summer fabrics. All year round we use the most beautiful denim fabrics, which offer comfort, elegance and durability. All of our products are on sale throughout the year.

Because we are responsible manufacturers, we do not overproduce. Indeed, we do not make jeans that won’t be sold. This avoids waste and the anomalies of overproduction. So, there are no sales with us !

Simply by consulting our dedicated page, Size Guide. For each cut, you will find the measurements you need to take, corresponding to the sizes on sale.

You’ll also find these Size Guide tables on each product page, right next to the choice of size.

Feeling a little restricted is a sensation that comes from the fact that our fabric is authentic and deliberately thick, therefore jeans may feel a little tight at first. They soften up in the first few hours they are worn.

We can take up your jeans with no charge but PLEASE NOTE, cut and hemmed trousers cannot be exchanged if you want to change sizes.

Instead, we advise you to take up your jeans yourself after you have received them. To do this, use the mini-spool of thread that we include in your order as this will allow you to hem your garment in the colour matching the stitching of your purchase.

In the old tradition of tailor-clothiers, handed down from father to son, we are against fixed lengths (everyone has different legs!). We make our trousers a little longer, but we always provide you with thread, because nothing beats a hem that is perfectly adjusted in person! Our jeans are long-lasting, so it’s important to personalise your hem once and for all.

We can hem your trousers for you, but without trying them on there is always a risk that they won’t fit perfectly. And in this case, the jeans can no longer be exchanged! That’s why we prefer to give you a mini-spool of thread, so you can take up the jeans yourself (or ask a seamstress/clothier or a member of your entourage etc. to do it).

Then, if you want to renew the experience at Atelier TUFFERY, we will be happy to do the alterations before sending them off !

Personalising your apron will make this accessory a unique piece for you, your business or your loved ones. To do so, following the order of the ‘personalised apron’, simply send us your text or logo, together with your order number.

For all other questions about made-to-measure or personalised items, please contact us directly via email.

It’s one of our core skills as master tailors-clothiers, but it takes time and you’ll need to be patient !

For the moment, we are only offering this service as an exception, depending on the project concerned.

Until we develop this service, subscribe to the newsletter and you will be the first to know about the extension of this service.

For the moment, we only sell our articles via our website and in our boutique/workshop in Florac, in the heart of the Cévennes, as well as in two partner boutiques: one in Montpellier and one in Dijon.

We know that sometimes you would rather try our products, but can reassure you that our exchange policy is very simple and practical: just send us the wrong size and we will send you the new size for free !

Currently, we are not able to distribute our jeans to resellers as our production is too limited. This will soon change with the reorganization of our production, the opening of our new workshop-museum and the training of new tailor-clothiers.

Feel free to send us an email, expressing your interest, so we can get back in touch with you later in 2018.

Yes, with great pleasure! Our boutique/workshop is open from Monday to Saturday from 9am to midday and then 2pm to 7pm at – ZA St Julien du Gourg, 48400 FLORAC.

Yes, each price is in Euros and includes all taxes.

Systematically, each product will be sent to you along with an invoice showing the name of the product, the price excluding VAT, the VAT paid and the price including VAT.

Online :

By bank card

Two methods are available :
• The Payplug secure payment system, whose set of general conditions for transactions and security is explained at www.payplug.fr.
• The Paypal secure payment system, whose set of general conditions for transactions and security is explained at www.paypal.com.

By bank transfer
Using the following bank details :
SAS ACT 1892
IBAN : FR76 1660 7002 7118 1216 1070 305

By bank cheque
Send your cheque, made payable to Atelier TUFFERY, to:
Atelier TUFFERY, ZA St Julien du Gourg, 48400 FLORAC, France
The cheque should cover the total cost of your basket, including shipping costs.

In our Florac boutique :

The payment methods acceptable are those in force in the boutique at the time of sale: cash (in Euros only), bank card and cheques under certain conditions.

For more details, please refer to the general conditions of sale, which can be consulted on the website.

Currently, it takes only two weeks to receive your Atelier TUFFERY order.

When the product is out of stock, and depending on our manufacturing schedule, you can still place your order and we will inform you of the time required to manufacture your entire order and send it to you (the maximum time is eight weeks).

We currently offer four types of delivery, depending on availability:

DPD Point Relais – : Collect your parcel from one of the 6,000 outlets in the Pickup network. With this delivery method, you also benefit from free exchanges and returns from a DPD relay point. (Available in mainland France, excluding Corsica and overseas departments)

DPD Domicile – Using Predict, you can benefit from home delivery by appointment, allowing you to select your delivery day directly by text or via www.dpd.fr. With this delivery method, you also benefit from free exchanges and returns from a DPD pick-up point. (Available in mainland France (excluding Corsica and overseas departments) and Europe (Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Great Britain, Italy, Liechtenstein* and Switzerland*).

Colissimo Domicile with signature – Receive your parcel at home. (Available in mainland France (Corsica and overseas), Europe and International)

Colissimo Point relais – Collect your parcel from a collection point: Post Office, Point Relais or Pickup Station. (Available in mainland France, excluding Corsica and overseas departments)

They are all prepared directly by the Atelier TUFFERY team on site: from producer to consumer!

Of course, an artisanal, hand-made denim product makes a great gift! To do this, you just need to put the recipient’s address as the delivery address and your address as the invoice address. A little extra: we can even ensure we don’t include the invoice in the package, just let us know in the ‘Comments’ section when placing your order!

Atelier TUFFERY and its French partners make their pieces with a deep respect for quality and environmental standards, and absolute respect for employees. This production method can sometimes cause delays and longer delivery times, but orders will be filled very quickly. Indeed, at Atelier TUFFERY, there is no real ‘out of stock’ because we manufacture as and when demand evolves. If a product is especially in demand, it will simply take longer to manufacture new ones, but it will still be possible to place your order, though a little patience may be needed.

Mainland France*:

*Not including Corsica and overseas departments

DPD deliveries –

The total price including VAT of items added to the basket on the website will be increased by €5.50 including VAT (five euros and fifty cents) for a DPD Point Relais shipment. (See ‘Delivery options’ paragraph above)

The total price including VAT of items added to the basket on the website will be increased by €7.90 including VAT (seven euros and ninety cents) for a DPD Domicile shipment. (See ‘Delivery options’ paragraph above)

 

Colissimo deliveries –

The total price including VAT of items added to the basket on the website will be increased by €6.50 including VAT (six euros and fifty cents) for shipment to a Point Relais. (See ‘Delivery options’ paragraph above)

The total price including VAT of items added to the basket on the website will be increased by €8.90 including VAT (six euros and fifty cents) for a Colissimo home delivery with signature.

In Europe

Colissimo deliveries –

In Europe (member country of the European Community) and French overseas departments and territories:
The price including VAT of items added to the basket on the website will be increased by €15 including VAT (fifteen euros).

DPD deliveries –

In Europe, only in zone 1: Germany, Belgium, Luxembourg and the Netherlands, the price including VAT of items added to the basket on the website will be increased by €10 including VAT (ten euros) for a DPD Domicile Predict shipment.

In Europe, only in zone 2: Austria, Spain, Great Britain, Italy, Liechtenstein* and Switzerland*), the price including VAT of items added to the basket on the website will be increased by €14.50 euros including VAT (fourteen euros and fifty cents) for a DPD Domicile Predict shipment.

International*

*Asia, Africa, South America, USA, Oceania and North America

Colissimo deliveries –

The price including VAT of items added to the basket on the website will be increased by €25 (twenty five euros).

For all our shipments to a particular customer located in a country outside the EU (including DOM-TOM and Switzerland), the goods are exempt from French VAT at 20%, our customers therefore do not have to pay it within to the extent that a customs declaration is indeed issued by us.Customs duties and/or VAT or various taxes in the country of destination will be the responsibility of the customer.
EORI number: FR 82190401800016

You can ask for an exchange within 28 days of receiving your goods. We have voluntarily extended the legal deadline while asking for your compliance with the return of the product: it must be clean, unaltered and undamaged, just common sense really!

Unfortunately not! No exchanges are possible for personalised items or jeans altered by us on request or, indeed, altered by yourself.

Because our clothes are handcrafted, each piece is unique and has its own personality and its own finish. If you receive an item whose finish does not perfectly suit you or if your product does not seem to correspond to your order, we ask you to contact us as soon as possible.

In the event of an error on the part of Atelier TUFFERY, we will take full charge of the exchange, so that you can enjoy your clothes as soon as possible.

In mainland France:

For DPD deliveries –

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here.

Then go here to download the return label to stick to your package.

Finally, go to a DPD Pickup point near you to drop off your box. Find a Pickup point.

We will send you the new item as soon as possible at our expense.

For Colissimo deliveries –

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here.

To send us back the item that does not fit, go to your post office and send it to Atelier TUFFERY, Zone Artisanale Saint Julien du Gourg, 48400 Florac. We will send you a new size free of charge.

Exchanges are fully covered for Colissimo deliveries (home or Point Relais) for clothing in the Tailleur range. A return label to stick on the cardboard box is included inside your delivery. The box should be deposited at a convenient post office.

For clothing in the Originel and Artisan ranges, return costs are your responsibility.

For Europe and International deliveries (including Corsica and French overseas locations):

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here.

To send us back the item that does not fit, go to your post office and send it to Atelier TUFFERY, Zone Artisanale Saint Julien du Gourg, 48400 Florac. We will send you a new size free of charge.

Return costs are your responsibility.

We ask you to correctly fill out the return slip that accompanies the item being sent back to us. In fact, the processing time for the exchange and/or refund depends on it. The better the slip is filled, the faster we can process your request!

In mainland France:

For DPD deliveries –

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here.

If the new item you request costs less than the one delivered, we will refund the difference. If the new item is more expensive, include with your return a cheque for the value of the difference between the two items payable to Atelier Tuffery.

Then go here to download the return label to stick to your package.

Finally, go to a DPD Pickup point near you to drop off your box. Find a Pickup point.

We will send you the new garment as soon as possible at our expense.

For Colissimo deliveries –

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here.

If the new item you request costs less than the one delivered, we will refund the difference. If the new item is more expensive, include with your return a cheque for the value of the difference between the two items payable to Atelier Tuffery.

To send us back the item that does not fit, go to your post office and send it to Atelier TUFFERY, Zone Artisanale Saint Julien du Gourg, 48400 Florac. We will send you a new size free of charge.

Exchanges are fully covered for Colissimo deliveries (home or Point Relais) for clothing in the Tailleur range. A return label to stick on the cardboard box is included inside your delivery. The box should be deposited at a convenient post office.

For clothing in the Originel and Artisan ranges, return costs are your responsibility.

For Europe and International deliveries (including Corsica and French overseas locations):

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here.

To send us back the item that does not fit, go to your post office and send it to Atelier TUFFERY, Zone Artisanale Saint Julien du Gourg, 48400 Florac. We will send you a new size free of charge.

Return costs are your responsibility.

We ask you to correctly fill out the return slip that accompanies the item being sent back to us. In fact, the processing time for the exchange and/or refund depends on it. The better the slip is filled, the faster we can process your request!

1 – Visit our website and fill your basket with the item(s) you require.
 
2 – Finalise your order.
 
3 – After entering your billing details, type in your gift code in the ‘Gift card code’ box and click apply.
 
4 – Your gift card amount will be deducted from the total price of your order.

– Check you have correctly entered your gift code.
 
– Check that you have entered your gift card code in the ‘Gift card code’ box and not in the ‘Discount code’ box.

No worries, be sure to keep your gift card code in a safe place! You can reuse it later to deduct the remaining amount on your gift card from your next purchase.

Of course, no problem, send the jeans to us at Atelier TUFFERY, ZA St Julien du Gourg
48400 FLORAC, France. After receipt and examination of the jeans to ensure they are still perfect, the refund will be made.

In mainland France:

For DPD deliveries –

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here.

Then gohere pto download the return label to fix to your package.

Finally, go to a DPD Pickup point near you to drop off your box.Find a Pickup point here.

We will send you the new garment as soon as possible at our expense. Upon receipt and a check on the perfect condition of the jeans, the refund will be made.

For Colissimo deliveries –

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here.

To send us back the item, go to your post office and send it to Atelier TUFFERY, Zone Artisanale Saint Julien du Gourg, 48400 Florac. We will send you a new size free of charge.

Exchanges are fully covered for Colissimo deliveries (home or Point Relais) for clothing in the Tailleur range. A return label to stick on the cardboard box is included inside your delivery. The box should be deposited at a convenient post office.

For clothing in the Originel and Artisan ranges, return costs are your responsibility.

In Europe and Internationally (including Corsica and overseas territories):

Shipping boxes can be easily reclosed, so all you have to do is put the garment back inside, with the completed return slip. Download the return slip here. Visit your local post office and post the item which doesn’t suit you to Atelier TUFFERY, Zone Artisanale Saint Julien du Gourg, 48400 Florac, and we will ensure you are reimbursed.

Return costs are your responsibility.

We ask you to correctly fill out the return slip that accompanies the item being sent back to us. In fact, the processing time for the exchange and/or refund depends on it. The better the slip is filled, the faster we can process your request!

In mainland France:

For DPD deliveries:

Return costs are completely covered.

For Colissimo deliveries:

Return costs are completely covered for clothing in the Tailleur range. For clothing in the Originel and Artisan ranges, return costs are your responsibility.

For clothing in the Originel and Artisan ranges, return costs are your responsibility.

In Europe and Internationally (including Corsica and overseas territories):

Return costs are your responsibility.

For fabrics used in our normal jeans (not natural indigo)

We strongly recommend you :

– Wash jeans as little as possible.

– Wash/dry/iron inside out. Wash at no higher than 30°C maximum.

– Avoid excessive spinning, ideally no more than 600 rpm.

– Do not leave your jeans in a ball in the bottom of the machine at the end of the washing cycle.

– Don’t use a tumble dryer.

Rest assured, though, these tips are recommendations and not obligations !

 

Once out of the machine, your jeans may feel a little tighter (it’s real thick raw denim!) like they did when new, but the material will relax in a couple of hours, regaining its legendary comfort.

 

 

For fabrics in the Tailleur (Tailored) jeans range, with natural indigo

 

We strongly recommend you :

– Wash jeans as little as possible.

– For the first 2 washes, wash jeans alone in the machine. In fact, the more intense circulation will magnify the indigo’s patina.

– Wash/dry/iron inside out. Wash at no higher than 30°C maximum.

– Avoid excessive spinning, ideally no more than 600 rpm.

– Do not leave your jeans in a ball in the bottom of the machine at the end of the washing cycle.

– Don’t use a tumble dryer.

 

Once out of the machine, your jeans may feel a little tighter (it’s real thick raw denim!) like they did when new, but the material will relax in a couple of hours, regaining its legendary comfort.

 

 

For jean fabrics incorporating French wool

 

– Machine washing is possible.

– Turn jeans inside out before putting them in the machine.

– Do not overload the machine’s drum.

– Always wash your jeans on a delicates or cold programme.

 

– Choose a spin speed of less than 600 rpm.

– Use a mild detergent in small quantities.

– Do not use a tumble dryer, hang upside down in the open air to dry.

– Iron your jeans inside out before turning the right way round and storing.

 
 

For hemp jean fabrics

 

– Turn jeans inside out before putting them in the machine.

– Do not overload the machine’s drum.

– Always wash jeans inside out and at a maximum temperature of 30°C.

– Choose a delicates programme and a spin speed of less than 600 rpm.

– Use a mild detergent in small quantities.

– Do not use a tumble dryer, hang upside down in the open air to dry.

– Iron your jeans inside out before turning the right way round and storing.

The indigo raw denim used by Atelier TUFFERY is dyed with quality indigos (natural or synthetic) and is deliberately only lightly rinsed before the jeans are sold. Your jeans then remain raw, so that everyone can bring their denim alive in the manner they wish, personalising the colour through their body and movement.

This means, though, that this raw colour can turn your hands and some clothing in contact with the jeans blue. Be careful the first time you wear them, but it’s not serious and not harmful. This effect will reduce in the weeks following your purchase. It’s your jeans taking on a patina from your touch.

Whether you are a private or professional customer, journalist, partner, distributor or would like to become a master tailor-clothier, there are three ways to get in touch with us :

 

By telephone: 00 33 (0)4 66 45 00 94

By email : [email protected]

By messenger : Facebook Messenger

 

You are a journalist ?
You can download our press pack.

 

We look forward to hearing from you and getting your feedback and anecdotes.

To ensure you don’t miss the latest news from Atelier TUFFERY, subscribe to our newsletter. Of course, you can unsubscribe at any time and, we promise, we remain quite discreet. The other solution is to follow us on our social networks :
FACEBOOK, INSTAGRAM, PINTEREST et TWITTER.

A Pélardon is a small goat’s cheese emblematic of the Cévennes. You can find it everywhere in the region, but we highly recommend those from the Ferme des Cévennes in Florac Trois Rivières, which you can find at Florac market on Thursdays and Fridays…And you can visit us at the Boutique, it’s right next to the market. ;-)