These Terms and Conditions of Sale govern the relationship between SAS ACT 1892 (telephone: +33 4 66 45 00 94), registered with the Trade and Companies Register of Mende (48000) under Siren number 821 904 018, with its registered office located at ZA St Julien du Gourg, 48400 Florac, France, and the customer, in connection with the purchase of garments offered on the website www.ateliertuffery.com.

“Atelier TUFFERY” and “Jeans TUFF’S” are registered trademarks.

Placing an order or pre-order requires the completion of the contact form. SAS ACT 1892 undertakes not to disclose customers’ personal data.

Validation of an order or pre-order on www.ateliertuffery.com constitutes full and unconditional acceptance of these Terms and Conditions of Sale, which prevail over any other general or specific conditions.

Product photographs shown on the website are not contractually binding. Due to the artisanal nature of the garments, minor variations may occur. In the event of minor discrepancies or errors, SAS ACT 1892 shall not be held liable.

SAS ACT 1892 reserves the right to cancel an order if delivery cannot be made to the customer’s geographical area.

1. Product Prices and Shipping Fees

Prices displayed on the SAS ACT 1892 website include all taxes for deliveries within France and the European Union.

For deliveries outside these areas, prices may be displayed excluding taxes. Customs duties, import taxes, or local charges may be applied by destination authorities and remain entirely at the customer’s expense.

Shipping fees are not included in the product prices.

They are calculated based on the destination country, the number of items shipped, and any seasonal fluctuations. The exact amount is provided during the order process, before final validation. General information is available on the Shipping & Exchanges page.

2. Costs Not Included in the Product Price

Product prices do not include the cost of returning one or more items for an exchange or refund, unless otherwise specified on the Shipping & Exchanges page.

Prices also do not include customs duties, import taxes, or any additional charges applicable to deliveries outside France and the European Union.

By validating the order, the customer agrees to pay the product price, shipping and delivery costs, as well as applicable taxes and potential customs duties.

Product prices and associated fees are due at the time of ordering.

Payment may be made by credit card through secure payment solutions offered on the website, including Shopify Payments, PayPal, or via instalment payments through Alma, subject to eligibility and acceptance of Alma’s terms.

Cheque payments may also be accepted when this option is expressly offered during the order process.

Due to the artisanal nature of the garments, delivery times may vary. The delivery times shown on product pages are indicative only. SAS ACT 1892 remains available to inform customers about the progress of their order. It assumes responsibility for delivery issues falling within its control.

Deliveries are carried out by professional transport providers, such as La Poste services (including Colissimo or Chronopost), or any equivalent carrier selected by SAS ACT 1892. Delivery times apply under normal operating conditions of these carriers. In the event of disruptions outside the control of SAS ACT 1892, delivery times may be extended.

SAS ACT 1892 reserves the right to cancel an order if delivery cannot be ensured in the relevant geographical area.

If the customer qualifies as a consumer under the French Consumer Code, they benefit from a 30-day withdrawal period starting from delivery, allowing them to return the product for an exchange or refund.

In accordance with Articles L221-5 and L221-21 of the French Consumer Code, a standard withdrawal form is available online:

https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000032887061

Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to customized or made-to-order products. SAS ACT 1892 may refuse returns in such cases.

For non-customized products, SAS ACT 1892 may refuse a return if the item is not in perfect condition or has been used beyond what is necessary to assess its nature, characteristics, and poper functioning.

When the withdrawal is validly exercised, SAS ACT 1892 refunds all amounts paid.

Shipping costs are refunded only when the entire order is returned. In case of a partial return, initial shipping fees remain due.

Additional costs related to the exercise of the right of withdrawal remain at the customer’s expense.

Refunds are processed using the same payment method used for the order, unless agreed otherwise.

Products benefit from the legal guarantee of conformity (Articles L217-4 to L217-13 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1648 of the French Civil Code).

SAS ACT 1892 facilitates size exchanges, product substitutions, or refunds when the customer expresses dissatisfaction.

These services are available provided that returned products are in new condition, unworn, undamaged, and returned at the customer’s expense.

For returns from France, SAS ACT 1892 offers a return label at a cost of €6.50, deducted from the refund or charged in the case of an exchange.

For returns from outside France, return shipping costs and any customs duties remain entirely at the customer’s expense.

SAS ACT 1892 reserves the right to refuse an exchange or refund if the returned products are not in perfect condition.

SAS ACT 1892 is bound only by an obligation of means. It shall not be held liable for internet network malfunctions or the theft of banking data.

Extended Producer Responsibility (EPR)

In compliance with the French Circular Economy Law, ACT 1892 adheres to Extended Producer Responsibility (EPR) obligations for the textile sector.

Refashion identification number: FR405803_11JUGO.

All elements of the website www.ateliertuffery.com are the exclusive property of SAS ACT 1892.

Personal data provided by customers may be processed automatically in accordance with French Law No. 78-17 of 6 January 1978.

Customers have the right to access and rectify their data.

SAS ACT 1892 retains a record of all orders and payments.

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Embedded Content from Other Websites

Articles on this site may include embedded content (such as videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor were visiting those external sites.

These websites may collect data about you, use cookies, embed third-party tracking tools, and monitor your interaction with the embedded content, especially if you have an account and are logged in on their website.

SAS ACT 1892 is exempt from its delivery obligations in cases of force majeure, including strikes or external events affecting the manufacture or delivery of the product.

In such cases, delivery is postponed until the force majeure event ends, without the customer being entitled to any compensation.

SAS ACT 1892 may also terminate the contract and refund the amounts paid by the customer, excluding any other compensation.

Events considered force majeure include fire, flooding, natural disasters, strikes, shortages of raw materials or energy resulting from widespread causes, and similar events occurring at suppliers or subcontractors.

This contract is governed by French law. The language of the contract is French. In case of dispute, French courts have exclusive jurisdiction.

In accordance with the French Consumer Code, SAS ACT 1892 adheres to the FEVAD e-commerce mediation service:

https://www.mediateurfevad.fr

After prior written communication to SAS ACT 1892, consumers may refer unresolved disputes to the mediator. Details on the referral process are provided on the mediator’s website.

SAS ACT 1892 also informs customers of the European Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr