These general terms of sale govern the relationship between SAS ACT 1892 (phone: 04.66.45.00.94) registered with the RCS of Mende (48000), Siren 821 904 018, with its registered office at ZA St Julien du Gourg in Florac (48400) and the customer in the context of the sale of clothing described on the order form and chosen by the customer via the website https://www.ateliertuffery.com .

Atelier TUFFERY and Jeans TUFF’S are two registered trademarks.

The process of validating an order or pre-order cannot be completed without filling out the "contact" form. SAS ACT 1892 commits not to disclose the personal information of its customers.

The validation, by the customer, of the order or pre-order made on the site https://www.ateliertuffery.com implies their unconditional acceptance of these general terms of sale in their entirety. These general terms of sale will prevail over all other general or specific conditions.

The photographs illustrating the products on the website or any other document are not part of the contractual scope. SAS ACT 1892 reminds that the clothes marketed are produced artisanally, which can result in certain uniqueness.

In the event that errors are present, they cannot engage the liability of SAS ACT 1892 towards the customer.

SAS ACT 1892 reserves the right to cancel an order, informing the consumer if deliveries cannot be assured in the consumer's geographical area (technical and/or financial impossibilities).

1.The price mentioned on the SAS ACT 1892 website is inclusive of VAT.

The indicated prices do not include the cost of transport and delivery.

The VAT inclusive price mentioned for the items on the website will be increased by 6.50 (six euros and fifty cents) euros per item for the customer if the product(s) are shipped within France, applicable up to a maximum of 3 items per shipment. For a higher quantity, multiple packages will be needed, and consequently, an additional fee of 6.50 (six euros and fifty cents) euros will be applied per package.

The price mentioned on the website will be increased by 15 (fifteen) euros per item for the customer if the product(s) are shipped to Europe (as in member countries of the European community) and to the D.O.M – T.O.M. Furthermore, it will be increased by 25 (twenty-five) euros for all other countries. These rates are applicable up to a maximum of 3 items per package.

2.Costs Not Included in the Price Stipulated on the Website :

The price mentioned on the SAS ACT 1892 website does not include the expenses incurred by the customer to return the purchased product(s) to SAS ACT 1892.

The price mentioned on the SAS ACT 1892 website does not include customs fees and any other taxes that might be necessary for the customer to receive the ordered product(s).

Upon accepting the order form, the customer agrees to pay the price of the product, the cost of transport and delivery, as well as all taxes and customs fees.

The price, along with the costs related to transport, delivery, and various taxes, are due upon ordering. Payment will be made exclusively by credit card (via Paypal or Shopify Payments) using secure systems, by bank transfer, or by check.

Due to the characteristics of the clothing sold by SAS ACT 1892, particularly its artisanal manufacturing, delivery times can vary. The times indicated on the product sheets are for reference only. SAS ACT 1892 will remain available to provide consumers with necessary information regarding orders and their delivery times. The company will assume responsibility in case of delivery problems to meet the consumer's needs.

The delivery service is provided by La Poste française and DPD France, which includes all warranty terms, deadlines, and services.

The terms and delivery times are valid under the normal conditions of services from La Poste and DPD France. In case of disruptions to delivery services, unrelated to the intentions of the company SAS ACT 1892, the delivery times may be extended.

SAS ACT 1892 reserves the right to cancel an order, informing the consumer if deliveries cannot be ensured in the consumer's geographical area due to technical and/or financial impossibilities.

If the customer is considered a consumer within the meaning of the Consumer Code, they have the right to withdraw within a period of thirty days from the delivery, allowing them to return the product to SAS ACT 1892 for an exchange or a refund. In accordance with articles L.221-5 and L.221-21 of the consumer code, a standard form is made available to the customer by the public service, accessible here.

It is important to note that SAS ACT 1892 reserves the right to refuse a return of products if they are not in perfect condition.

When the right of withdrawal is exercised, SAS ACT 1892 refunds the customer the total amount paid at the time of the online purchase. However, the refund of delivery charges is only applicable if the order is returned in its entirety. If only part of the order is returned, the initial shipping fees will not be refunded. All other ancillary costs related to the exercise of the right of withdrawal will be borne by the customer.

The refund is made using the same method of payment that the consumer used for the original transaction, unless the consumer expressly agrees otherwise.

The mention of the existence of a legal warranty under the conditions set out in articles L 217 – 4 to L.217 – 13 of the consumer code and a warranty for defects in the item sold under the conditions provided for in articles 1641 to 1648 of the civil code appears sufficient, provided that, this information is framed at the level of the general terms of sale and at the level of the commercial warranty contract itself.

If needed, SAS ACT 1892 commits to facilitating the exchange of size or replacement with a different model if the consumer expresses dissatisfaction. SAS ACT 1892 also commits to refunding the product in case of dissatisfaction. However, the exchange or refund will be possible provided that the consumer returns the product(s) at their own expense to Atelier TUFFERY and that the product(s) is (are) in new condition. ACT 1892 provides the consumer with a return label at a cost of 6.50 EUR (six euros and fifty cents), deducted from the refund of the order.

SAS ACT 1892 reserves the right to refuse the exchange or refund if the product(s) are not in perfect condition.

For all sales concluded with customers, SAS ACT 1892 is bound only by a duty of care.

Under no circumstances will the liability of SAS ACT 1892 be engaged for any malfunction of the internet network, theft of banking data, etc.

All elements of the site https://www.ateliertuffery.com are and remain the property of SAS ACT 1892.

In accordance with the law n°78-17 of January 6, 1978, the data and information transmitted by buyers may be subject to automated processing.

In accordance with the aforementioned text, customers are reminded that they have a right of access and correction to the data concerning them.

SAS ACT 1892 will keep a written or electronic record of all orders and payments made by the customer.

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SAS ACT 1892 is exempt from any obligation to deliver ordered products in all cases of force majeure, including in the event of a strike, as well as in the event of any external occurrence to SAS ACT 1892 that challenges the manufacturing or delivery of the product.

In such a case, the delivery will be postponed to the date on which the force majeure would have ceased, without the client being able to demand any compensation from SAS ACT 1892.

Under these circumstances, SAS ACT 1892 will also have the option to terminate the contract and will reimburse the client for the amounts paid by them, excluding any compensation of any kind.

Events considered as force majeure include: fire, flood, or any other accident causing partial or complete destruction of the company, strikes, lack of motive power or raw materials resulting from a general cause, and natural disasters.

Also equated to cases of force majeure are the events mentioned above when they occur either at the supplier's or in any other establishment on which the execution of the contract depends.

This contract is subject to French law. The language of this contract is French. In the event of a dispute, only French courts will have jurisdiction.

In accordance with the provisions of the Consumer Code regarding amicable settlement of disputes, SAS ACT 1892 adheres to the Mediator Service of e-commerce from Fevad (Federation of e-commerce and distance selling) whose contact details are as follows: Consumer Mediator - BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad.fr . After a prior written procedure by consumers towards SAS ACT 1892, the Mediator Service can be seized for any consumer dispute whose settlement has not been concluded. To know the procedures for referring the mediator, click here .

SAS ACT 1892 also informs you of the existence of the European Commission's online dispute resolution platform, click here .