Free delivery from €200 in mainland France, with Colissimo Home Delivery and Colissimo Pick-up Point. It does not apply to Chronopost express delivery or to other destinations.

Free exchanges for 90 days, until 31 December 2026. For any order delivered in mainland France and received by 31 December 2026, you have 90 days after receipt (instead of 30) to exchange a product for another size or model, or to return it for store credit as a gift card. The return label is free.

For a refund to your original payment method, the cost of the return label (€6.50) is deducted from the amount refunded.

The delivery time for each product is shown on its product page and in your order summary. This is the time that applies: we undertake to deliver no later than that date.

• Product in stock: delivered within 3 to 5 working days in mainland France.

• Product made after your order: delivered within the time shown on the product page, usually 8 weeks.

We make our jeans in our own workshops, in line with demand. A popular product is therefore never out of stock: it can still be ordered, with a slightly longer production time, always shown before you buy.

In the event of a delay, you can ask us to deliver within a reasonable additional period, then cancel the order if that period is not met (article 5 of the Terms of Sale ).

• Colissimo Home Delivery with signature – 3 to 5 days. Home delivery against signature, including Corsica. €9.80 incl. VAT, free from €200.

• Colissimo Pick-up Point – 3 to 5 days. Collection from a post office, partner shop or parcel locker (excluding Corsica). €7.80 incl. VAT, free from €200.

• Chrono Relais – express 24/48h. Collection from a Chronopost pick-up point. €8.80 incl. VAT, never free.

• Chronopost Home Delivery – express 24/48h. Home delivery before 1 pm. €12.20 incl. VAT, never free.

For express delivery, if the product is in stock, your order is processed as a priority and shipped the same day or the next working day, depending on the time of the order.

• European Union and French overseas territories – Colissimo: €15 incl. VAT.

• Rest of the world (including Switzerland, the UK, the USA, Asia, Africa, Oceania and the Americas) – Colissimo: €25 incl. VAT.

For deliveries outside the European Union (Switzerland, the UK, etc.), customs duties and import taxes may be charged by the destination country. They are payable by you, unless otherwise stated at the time of ordering.

You have 30 days after receipt to change your mind, without giving a reason (the 14-day legal period, plus 16 extra days). Products must be returned new, unworn, unwashed and with their labels. Personalised products (custom hem, embroidery, made-to-measure items) cannot be returned.

From mainland France:

• Submit your request on our returns page .

• Print the return label and stick it on the parcel.

• Drop the parcel off at the drop-off point shown on your return label.

From other countries: submit your request on the returns page, then send the parcel with the carrier of your choice, at your own expense, to the address provided.

We process your return within 48 working hours of receipt:

• Exchange or store credit: free. In mainland France, we send you the new product at our expense. Outside mainland France, shipping of the new product is charged at the rates above.

• Refund to your payment method: made no later than 14 days after we receive your request (it may wait until we receive the parcel). In mainland France, €6.50 is deducted for the return label.

• Initial delivery costs: refunded if you return the whole order (up to the standard rate), not refunded for a partial return.

You can also use the withdrawal form (appendix 1 of our Terms and Conditions of Sale ). The legal guarantees of conformity and against hidden defects, as well as our 1-year Atelier Guarantee on jeans, also apply. Any questions? Email info@ateliertuffery.com.