The delivery time is indicated at the time of your purchase on the selected product page. If your product is ready and in stock, we will deliver it within 3 to 5 days.

If your product needs to be manufactured following your order, we will deliver it within 8 weeks.

These delivery times vary because we make our jeans with deep respect for quality, environmental standards, and above all, respect for our colleagues. This production method can sometimes cause delays and longer delivery times, which will be quickly addressed. In fact, at Atelier TUFFERY, stock shortages are not possible because we manufacture as demand evolves. If a product is in higher demand, it will simply take more time to produce new units, but it will always be possible to order it, provided you're willing to be a little patient...

We currently offer four types of delivery, depending on your availability:

DPD Pickup Point – Collect your package from one of the 6000 pickup points in the Pickup network. With this delivery method, you also benefit from free exchanges and returns from a DPD pickup point. (Applicable in Mainland France; excluding Corsica and Overseas Departments and Territories)

DPD Home Delivery – With Predict, enjoy home delivery by appointment, allowing you to select the delivery day directly via SMS or at www.dpd.fr . With this delivery method, you also benefit from free exchanges and returns from a DPD pickup point. (Applicable in Mainland France (excluding Corsica and Overseas Departments and Territories), in Europe (Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Great Britain, Italy, Liechtenstein*, Switzerland*).

Colissimo Home Delivery with Signature – Receive your package at home. (Applicable in Mainland France (including Corsica and Overseas Departments and Territories), in Europe, and internationally)

Colissimo Pickup Point – Collect your package at a pickup point: Post Office, Pickup Point, or Locker. (Applicable in Mainland France; excluding Corsica and Overseas Departments and Territories)

In Mainland France:*

*Excluding Corsica and Overseas Departments and Territories

DPD Deliveries –
For items added to the cart on the website, the total price including tax (TTC) will increase by 6.50 euros including tax (six euros and fifty cents) for a DPD Pickup Point shipment. (See above section “Delivery Options”)

For items added to the cart on the website, the total price including tax (TTC) will increase by 8.70 euros including tax (eight euros and seventy cents) for a DPD Home Delivery. (See above section “Delivery Options”)

Colissimo Deliveries –
For items added to the cart on the website, the total price including tax (TTC) will increase by 7.50 euros including tax (seven euros and fifty cents) for a pickup point shipment. (See above section “Delivery Options”)

For items added to the cart on the website, the total price including tax (TTC) will increase by 9.00 euros including tax (nine euros) for a Colissimo home delivery with signature.

In Europe

Colissimo Deliveries –
In Europe (meaning countries that are members of the European Community) and in the D.O.M - T.O.M: The tax-inclusive price of items added to the cart on the website will increase by 15 euros including tax (fifteen euros).

DPD Deliveries –
In Europe, zone 1 only: Germany, Belgium, Luxembourg, Netherlands, the tax-inclusive price of items added to the cart on the website will increase by 10 euros including tax (ten euros) for a DPD Predict Home Delivery.

In Europe, zone 2 only: Austria, Spain, Great Britain, Italy, Liechtenstein*, Switzerland*, the tax-inclusive price of items added to the cart on the website will increase by 14.50 euros including tax (fourteen euros and fifty cents) for a DPD Predict Home Delivery.

Internationally *

(Asia, Africa, South America, USA, Oceania, North America)

Colissimo Deliveries –
The tax-inclusive price of items added to the cart on the website will increase by 25 euros (twenty-five euros).

We are committed to making the fitting of our products as easy as possible, which is why we have implemented a flexible exchange and refund policy. Here's what you need to know:

You have 30 days from the receipt of your order to request an exchange or refund, without having to provide any specific reason.

Upon receiving your return, we commit to processing it within 48 business hours. For a quick process, please follow these steps:

1.       Visit our return request page to start the procedure.

2.     Download and affix the return label to your package. Our shipping boxes are designed for easy closure, simply place the item you wish to return inside.

3.     Go to a nearby Pickup relay point to drop off your package. Find a Pickup relay.

We will send you the new garment at our expense or proceed with the refund as soon as possible.

If you prefer to change the model, opt for a refund in credit, which you can use for the purchase of the new desired model. If you have any questions, please do not hesitate to contact our team .

Return costs are covered by us in the case of an exchange or a refund in credit. However, if you choose a refund to your original payment method, a fee of 6.50 euros (six euros and fifty cents) will be deducted to cover the return costs. If you return your entire order, the initial shipping fees will be refunded. However, in the case of a partial return of your order, the delivery charges will not be refunded.

We strive to make your return experience as simple and pleasant as possible. If you have any questions, please do not hesitate to contact our team .